Shipping policy
Shipping & Delivery
Our Commitment to You
At Zin Home, we strive to make the delivery of your new furniture and decor as seamless and inspiring as the pieces themselves. We partner with specialized carriers to ensure your items are handled with the utmost care from our doors to yours. To determine the shipping method for a specific item, please reference the Shipping tab located on each individual product page.
Standard Shipping & Delivery
Default for all small parcel items, such as vases, artwork, pillows, and lighting.
- Orders over $300.00: Shipping fee is waived (Free Shipping).
- Delivery Details: No signature is required; packages are typically left at your door via ground carriers like FedEx or UPS.
Freight Shipping
Required for heavy, oversized, or fragile products such as furniture, rugs, and mirrors.
- Orders over $500: Shipping fee is waived (Free Shipping).
- Delivery Details: A signature is required for all freight shipments. Deliveries are generally available Monday through Friday. Weekend deliveries may be arranged upon request for an additional fee.
Freight Threshold Delivery
Default for all freight shipments.
Threshold delivery includes a signature-required delivery to the first dry location outside of your home (such as a front porch, garage, or lobby). Multi-item orders from the same supplier will be consolidated and delivered together.
White Glove Delivery
Upgrade offered at checkout for Freight Shipments.
- Flat Rate Fee: $155.00.
- Service Includes: Inside delivery to the room of your choice, unpacking, light assembly, and debris removal.
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Important Notes:
- Not all items or locations are eligible for White Glove service.
- The delivery team will not move existing furniture or perform installations involving power tools, electrical wiring, or plumbing.
- If safety risks prevent White Glove delivery, the service will be downgraded to Threshold Delivery, and your $155 fee will be refunded.
- Packaging Requirement: If you are considering a return, you must ask the carrier to leave the original packaging. Most carriers dispose of it by the end of the day; without the original packaging, the item becomes ineligible for return.
Location Surcharges & Address Updates
- Surcharges: Destinations outside our standard service area may incur a Location Surcharge. This will be calculated during the first stage of checkout.
- Address Updates: For freight orders, we can typically update the address if the order is still processing, though additional fees may apply. We are unable to change the shipping address for small parcel orders once placed. Please contact info@zinhome.com for assistance.
Shipping & Delivery Timelines
Small Parcel (Estimated 2–4 Weeks)
- Processing: 1–2 days.
- Transit: 1–2 weeks.
- Note: Tracking usually activates within 72 hours of shipment.
Freight (Estimated 3–8 Weeks)
- Processing: 1–4 days.
- Transit: 2–4 weeks.
- Scheduling: Once the item reaches your local fulfillment center, you will be contacted within 1–7 business days to schedule a delivery appointment.
Things to Note for All Shipments:
- Consolidation: If you order multiple items from one supplier, they will ship together once all items are available. Please place separate orders if you need items delivered as they become available.
- P.O. Boxes: Zin Home does not ship to P.O. or A.P.O. boxes at this time.
- Missed Appointments: Once a delivery appointment is confirmed, rescheduling may result in additional fees billed to the recipient.
- Storage Fees: Orders that cannot be delivered within standard timeframes due to customer unavailability may be subject to storage fees.
Returns & Damages Reminder
- Keep Your Packaging: We cannot emphasize this enough—original packaging is required for all returns.
- Inspection: Please inspect all items upon delivery. Any damages or discrepancies must be reported to info@zinhome.com within 7 days.
- Freight Returns: Please note that while we strive for your total satisfaction, freight items are generally not eligible for return unless they arrive damaged or defective, as outlined in our [Cancellations & Returns Policy].
For any questions regarding product availability or shipping status, please reach out to our team at info@zinhome.com.